Training Gallery
Customer satisfaction scores were declining (dropped from 78% to 65%) due to poor communication and problem-solving skills in the customer service team.
Intensive 8-week soft skills program focusing on active listening, empathy, conflict resolution, problem-solving, and effective communication. Included role-playing and real-case scenarios.
Customer satisfaction increased from 65% to 92%. Complaint resolution time reduced by 60%. First-call resolution rate improved by 45%. Team morale and engagement scores increased significantly.
The training made a huge difference. Our team is now more professional, empathetic, and customer-focused. Results exceeded our expectations.
Noura Al-Faisal
Customer Experience Director , Mobily Telecom
Program Information
- Program Category: Soft Skills
- Program Start Date: Apr 2024
- Program Completion Date: May 2024
- Program Budget: $75,000
- Training Team Size: 5 trainers
Training Methods & Tools
Communication
Active Listening
Empathy
Problem Solving
Conflict Resolution
